Horas7 Privacy Policy – Your Data Is Safe With Us

Horas7 is an online gaming and Sports Betting platform that places the utmost importance on your privacy. This privacy policy explains what information we collect about you, how it is used, and what rights you have over your data.

This privacy policy applies to the horas7 website, mobile app, and all other digital services. By using our services, you agree to this policy. If you disagree with any part of it, we ask that you refrain from using our services.

This policy may be updated from time to time. For significant changes, we will notify you via your registered email or post a notice on the site. We recommend checking this page regularly to stay informed.

Horas7 collects various types of information to provide its services. This data comes from three sources: what you provide directly, what is collected automatically as you use the service, and what is received from third-party verification agencies.

Directly Collected Information

• Full name, date of birth & gender
• Email address and mobile number
• Current address and country
• National ID or passport details (for KYC verification)
• Payment & Financial Transaction Data
• Support Interaction History

Automatically Collected Information

Horas7 uses your data only for specific, lawful, and clearly defined purposes. We never use your information beyond what is necessary. A full breakdown of what data is used and why is provided below.

• Account Management: For registration, login, profile updates, and account verification.
• Payment Processing: To maintain a history of deposits, withdrawals, and transactions.
• Customer Service: To address your questions and resolve any issues you may have.
• Security: To prevent fraud, money laundering, and unauthorised access.
• Responsible Gaming: To monitor gaming behavior and provide support to at-risk players.
• Contact: To send important updates, promotions (where consent has been given), and notifications.
• Legal Compliance: To meet the requirements of applicable laws and regulatory authorities.

Horas7 does not sell your personal data to third parties. However, limited information may be shared with trusted partners under strict confidentiality agreements in specific circumstances.

• Payment Processors: With payment service providers such as Mobile Pay, Nagad, and banks to process transactions.
• KYC Verification Agency: With registered verification agencies for identity and age verification.
• Legal Authorities: With the relevant authorities when required by court order or legal obligation.
• Technology Partners: For server, cloud storage, and cybersecurity services.

Horas7 uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored in your browser that help improve your browsing experience.

Cookie Types

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your language, theme, and preferences.
• Analytics Cookies: To collect site usage statistics.
• Marketing Cookies: To show relevant ads and offers (only where consent has been given).

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain features on the site.

Horas7 retains your data only for as long as necessary. Even after account closure, certain data must be kept for a specified period to meet legal and regulatory obligations.

After the designated period, data is securely deleted or anonymised. To request data deletion, please contact support.

Horas7 believes you have every right to control your own data. We respect these rights and are ready to assist with any request.

To exercise these rights, email us at support@horas7.click or visit our Help Centre Contact us. We will respond within 30 business days.

Horas7 services are intended strictly for individuals aged 18 and above. We never knowingly collect data from or provide services to anyone under the age of 18.

If we become aware that a minor is using our services, the account will be immediately suspended and all collected data will be deleted. If a parent or guardian believes their child is using horas7, please contact us right away.

Horas7 uses industry-leading security technology to keep your data safe. Our security team monitors systems 24/7 to detect and respond to any threats in real time.

• SSL Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication: Two-Factor Authentication (2FA) is available at login.
• Firewall: Advanced firewall and DDoS protection are active.
• Regular Audits: Regular security audits are conducted by independent third parties.
• PCI DSS: Payment card data is handled in accordance with PCI DSS standards.
• Data Backup: Regular encrypted backups are stored on secure servers.

If you have any questions or concerns about this Privacy Policy or how we handle your data, please get in touch. We take all complaints seriously and aim to resolve them promptly.

Our dedicated team will respond to privacy-related complaints within 5 business days. For more complex matters, a response may take up to 30 business days.