From opening an account to payments, bonuses, or game issues — horas7's Help Center is always here for you.
Select the category below that best describes your issue.
How to get started with the most essential tasks as a new player.
It's completely normal to feel a little unsure when you're new to an online platform. Maybe you got stuck on your first deposit, or the bonus terms aren't quite clear — that's exactly what this Help Center is here for. horas7 wants every player to enjoy a smooth, hassle-free experience.
Account registration is the most common topic. The process is straightforward — just provide your mobile number, a strong password, and some basic personal details. Keep in mind that each mobile number can only be used for one account. If the same person opens multiple accounts, both may be permanently banned.
Since most people in Bangladesh use mobile banking, horas7 supports deposits via Mobile Pay, Nagad, and Rocket. Deposits are usually credited within 1–5 minutes. If it takes longer than 15 minutes, keep your transaction ID handy and contact support.
Withdrawals require a bit more attention. Your withdrawal request will not be processed until KYC verification is complete. To complete KYC, upload clear photos of both the front and back of your national ID. Blurry or cropped images may result in your request being rejected. Verification is typically completed within 24 hours.
Many players get excited about a bonus but head straight for withdrawal without reading the terms — and end up disappointed. Every bonus at horas7 comes with a wagering requirement. To put it simply: if you receive a ৳1,000 bonus with a 20x wager, you'll need to place ৳20,000 in bets before withdrawing any bonus winnings. It may sound like a lot, but a bonus is essentially free money — terms are part of the deal.
Always read the terms and conditions before claiming a bonus. Pay close attention to the wagering requirements, expiry date, and which games are eligible. If you're unsure, just ask support.
Games can sometimes freeze or cut out mid-session — this is usually caused by an unstable internet connection. All games on horas7 include a "Game History" feature that keeps a detailed record of every round. Even if you lose connection during a game, the result is saved on the server, so your balance is always safe.
For the best mobile gaming experience, we recommend downloading the horas7 app. Games load faster, and you'll receive push notifications for bonuses and promotions. The app is available on both Android and iOS.
A few simple steps can keep your account secure. First, never share your password with anyone. Second, enable SMS 2FA. Third, always log out after using a public or shared device. horas7 will never ask for your password or OTP by phone or message — if anyone does, it's a scam.
Warning: Fraudsters impersonating horas7 operate fake sites and groups. Always use horas7.click exclusively and reach out only through official support channels.
Responsible Gaming is a core principle at horas7. If you feel that gaming is having a negative impact on your daily life, you can take a voluntary break directly from your account settings. You can also set your own daily or monthly deposit limits. There's no shame in using these features — in fact, it's a sign of maturity and responsible behavior.
Contact our support team for direct assistance.
Answers to the most frequently asked questions, all in one place.
Whether it's a quick question or a bigger issue — we're always here to help.
The horas7 support team is always ready to help. New here? Register now and enjoy the full experience.